Privacy Policy

1. Introduction
NORB Sdn. Bhd. (Company Registration No. 202401047792 (1593637-V)) respects the privacy of individuals with regard to personal data and is committed to protecting the privacy of users. This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 (“PDPA”), and outlines how we collect, process, and safeguard your Personal Data.

2. Collection of Personal Data
We may collect your personal data during your interactions with our website (https://lunavera.space), such as when you:

  • Reserved or place an order
  • Subscribe to our newsletter
  • Contact us via email or forms
  • Participate in any workshop, event, campaign, survey, or contest

Depending on the nature of your interaction with us, the data collected may include:

  • Full name
  • Contact information (email, phone)
  • Billing and delivery addresses
  • Reservation or rental details
  • Event/ticket purchase details
  • Payment and transaction data

3. Purpose of Data Collection
Your personal data may be used for, but not limited to, the following purposes:

  • Managing event registrations and reservations
  • Processing orders, payments, and deliveries
  • Contacting you regarding events, promotions, or updates
  • Personalising your user experience
  • Fulfilling legal and regulatory obligations

4. Disclosure of Personal Data
Your personal data may be disclosed to the following parties:

  • Our employees or authorised personnel
  • Courier or logistics partners
  • Payment gateway and financial institutions
  • Third-party service providers involved in website operation, analytics, or marketing (under strict confidentiality)

We do not sell or rent your personal data to third parties. Any disclosure will be strictly for the purposes stated in this policy.

5. Impact of Non-Provision
Failure to provide sufficient personal data may result in our inability to process your orders or respond to your requests effectively.

6. Retention and Storage
Your personal data will be stored securely in our internal systems or approved third-party servers located within Malaysia. We retain data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You may disable cookies in your browser settings, but doing so may affect website functionality.

8. Access and Correction
Under the PDPA, you have the right to request access to and correction of your personal data. Requests can be submitted via email to [email protected].

9. Data Security
We implement industry-standard security protocols to protect your data against unauthorized access, alteration, or disclosure. However, no transmission over the internet is completely secure, and users share data at their own risk.

10. Email & Communication
We may preserve content from any communication you send to us via email or the Contact Us form. Such content may be used in accordance with this Privacy Policy.

11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

12. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website. We encourage users to check this page periodically.

13. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, please contact:

NORB Sdn. Bhd.
333, Jalan Damansara, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Tel: +6016 - 3854299
Email: [email protected]