RESERVATION POLICY

At Lunavera, we aim to create an elevated, intentional space for all guests. To ensure a smooth and respectful experience for everyone, we kindly ask all patrons to review and acknowledge the following reservation terms before confirming their booking.

1. Reservation Confirmation

  • All reservations must be confirmed through our official website only.
  • Once a reservation is confirmed, no changes, modifications, or rescheduling will be accepted, including change of time, date or number of guests.
  • Guests are responsible for ensuring all details are accurate at the time of booking.

 

2. Deposit Requirement

  • A non-refundable deposit is required to secure all reservations.
  • The deposit amount will be deducted from your total bill upon arrival.
  • In the event of no-show or late arrival exceeding the grace period, the deposit will be forfeited.

 

3. Grace Period & Punctuality

  • Your reservation will be held for 15 minutes from the scheduled time.
  • If you arrive more than 15 minutes late, your table may be released without further notice and the deposit forfeited.
  • Walk-in seating will not be guaranteed after this period.

 

4. Duration of Reservation

  • Each reservation allows for a dining/session duration of 90 minutes unless otherwise stated for specific experiences or events.
  • For group bookings or event packages, timing may vary based on the agreed service arrangement.

 

5. Cancellation & No-Show Policy

  • Due to our limited seating and curated experience, we do not accept cancellations once a reservation has been confirmed.
  • No-shows will result in full forfeiture of the reservation deposit.
  • Lunavera reserves the right to reject future reservations for repeated no-shows.

 

6. Group Bookings & Events

  • For private event or workshops, a separate agreement and deposit structure may apply.
  • Event reservations are subject to specific terms provided at the time of confirmation.

 

7. Contact & Clarifications

For any urgent inquiries related to your reservation, you may contact our team at:
📞 +60146263610
📧 [email protected]

 

By proceeding with your reservation, you acknowledge and accept the terms stated in this Reservation Policy.